Your Customers Don't Wait. Your Inbox Doesn't Pile Up.
An AI-accelerated Customer Service Virtual Assistant who replies in minutes, closes tickets, and escalates the right things — across chat, email, social, and help desk. Higher CSAT, lower handle time, without hiring.
- 3 hours FREE
- Matched in 24 hours
- NDA-protected
Trusted by support teams at
A Reply Time For Every Channel
No vague "we'll get back soon." Real SLAs by channel — on every plan from Professional and up.
Live Chat
Peak hours, real human typing
Email Support
During VA working hours
Social DMs
Instagram, X, Facebook, TikTok
Help-Desk Tickets
First-touch reply, tagged & assigned
Phone (English)
Within your business hours
Escalations to you
Slack / SMS within 5 min, with context
SLAs apply during your VA's scheduled hours. Need round-the-clock coverage? Pair a primary + backup VA across time zones — ask us at signup.
The Full Support Stack — Not Just "Reply to Emails"
From the first chat ping to the saved-account follow-up, your VA owns every part of the customer experience.
Live Chat & Messaging
- Intercom, Tidio, Tawk.to
- Real-time typing replies
- Macro library upkeep
- Bot handoff handling
Email Support
- Shared inbox triage
- Templated + personalized replies
- Threading & tagging
- Internal SLA tracking
Help-Desk Operations
- Zendesk, Freshdesk, HubSpot
- Triage, tagging, assignment
- Macros & trigger setup
- SLA monitoring
Order & Fulfillment
- Tracking lookups (Shopify, WMS)
- Shipping delay comms
- Pre-order & backorder updates
- Carrier coordination
Returns & Refunds
- RMA approvals
- Refund & store-credit processing
- Replacement shipping
- Policy enforcement
Social Customer Care
- DM & comment replies
- Public complaint handling
- VIP / influencer routing
- Trustpilot & G2 responses
Knowledge Base & FAQ
- Articles from real tickets
- Help-center maintenance
- Canned-reply library
- Self-serve deflection setup
Escalation & Retention
- At-risk account flagging
- Save-the-customer playbooks
- VIP white-glove queue
- Win-back outreach
Fluent in Your Support Stack
Faster Replies. Without Sounding Like a Bot.
AI drafts. Your VA edits. Customers see a thoughtful, human reply — in under a minute. The math behind faster SLAs and higher CSAT.
- AI reply drafting in your brand voice (GPT, Claude)
- Sentiment + priority scoring for triage
- Auto-tagging & routing via Zapier + Make
- Knowledge-base autodraft from common tickets
- Multilingual translation with native review
Fast Replies Are Easy. Good Replies Are Rare.
Speed without empathy turns customers off. Here's how we keep both.
CSAT & NPS Tracking
Surveys after every closed ticket. Your VA sees the score, learns from misses, and shares trends in the weekly report.
Tone & Empathy SOPs
A living playbook of your voice rules, banned phrases, and 10–15 reply templates per topic — refined every week.
Escalation Playbook
Refund disputes, brand attacks, retention risk — flagged to you in real time with full context. Never replied to without sign-off.
Multilingual Coverage
English standard. Spanish, French, Portuguese, German, Italian, Tagalog on request — with AI-assisted translation for the rest.
Teams That Live On Their Inbox
From Inbox Chaos to SLA Hit
Audit Your Inbox
30-minute discovery call. Share your tools, tone, and top recurring tickets. We map the SOPs together.
Meet Your Support VA
Within 24 hours, matched with a VA experienced on your stack and tone. Approved replies start in week one.
SLAs Hit. CSAT Up.
Tickets close on schedule. Customers smile. A weekly dashboard tells the story — and what to fix next.
Right-Sized For Real Queues
Most support teams run on one of these three. Same transparent rates as every HireProda plan.
Starter
- 1–2 channels covered
- Email + 1 messaging tool
- Macros & tagging upkeep
- 3-hour free trial
Professional
- Up to 4 channels
- Help-desk ownership
- Returns & order support
- Weekly CSAT report
- 3-hour free trial
Business
- Full omnichannel coverage
- KB build + macro library
- Escalation + retention playbooks
- Backup VA on standby
- 3-hour free trial
Lighter or heavier workload? Compare all plans →
Customer Service VA FAQ
Which help-desk tools do your VAs know?+
Zendesk, Freshdesk, Intercom, HubSpot Service, Gorgias, Front, Help Scout, Tidio, and Tawk.to are the most common. We match you with someone already experienced on your stack — no ramp-up cost to you.
Can my support VA reply in my brand voice?+
Yes. Week one we build a tone & empathy SOP together — your voice rules, banned phrases, and 10–15 reply templates per common topic. Every reply gets checked against it, and the playbook evolves with feedback.
Do you offer 24/7 coverage?+
A single VA covers a normal shift in your time zone. For 24/7 we pair a primary + backup VA across time zones, sharing the same playbook and macros. Ask us at signup and we'll structure it.
How do you handle refunds, disputes, or angry customers?+
Anything that touches money, policy exceptions, or brand reputation gets flagged via your escalation channel (Slack / SMS) within 5 minutes, with full context. Your VA never replies on those without your sign-off.
Will my VA also write FAQ and knowledge-base articles?+
Yes. As your VA closes tickets, they spot patterns and draft KB articles from the real wording customers use. Help-center maintenance, canned replies, and self-serve deflection setup are all included from the Professional plan up.
Can my VA handle phone calls?+
Yes, in English, within your business hours. We brief them on your call script, escalation paths, and CRM logging. Phone is best paired with chat or email coverage rather than as a standalone.
Quiet the Queue. Delight the Customer.
Get matched in 24 hours with a vetted, AI-accelerated support VA who hits your SLAs, raises CSAT, and keeps your team out of the inbox.
- 3 free hours — $0 due today
- Matched with your VA in 24 hours
- NDA-protected · Cancel anytime
3 free hours on us — takes 30 seconds.
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